Question 1

When will I get my check-in info and door code?

Accepted Answer

We will email your check-in details, including access instructions, before your arrival.

Question 2

How do I purchase travel insurance?

Accepted Answer

When booking direct, you will have the option to add travel insurance through Insurestays.com. We strongly encourage you to look over the insurance options as there are multiple available to choose from.

Question 3

What is your cancellation policy?

Accepted Answer

One hundred percent (100.00%) of the total booking charges will be refunded if the cancellation is made more than 14 days prior to the arrival date of the reservation. Fifty percent (50.00%) of the total booking charges will be refunded if the cancellation is made more than 7 days prior to the arrival date of the reservation. For cancellations made within 7 days prior to the arrival date, no refund will be issued.

Question 4

What time is check-in/check-out?

Accepted Answer

Your check-in details and access instructions will be included in your confirmation email. Check-out is prior to 10:00 AM on the day of departure.

Question 5

What type of internet do you provide?

Accepted Answer

We provide unlimited high speed (800 Mbps+) satellite internet with Wi-Fi.

Question 6

What do I need to bring and what do you supply?

Accepted Answer

We provide: starter coffee pods and creamer; travel size shampoo/conditioner/body wash; 2 rolls of toilet paper per bathroom; 1 roll of paper towels; dish soap and dishwasher pod; laundry pod; trash bag; all linens and towels. You should bring: groceries; for longer stays consider extra trash bags, toilet paper, paper towels, detergent, etc. Also bring your passwords for Netflix, etc., for Roku TVs.

Question 7

Is there cell phone service in the area?

Accepted Answer

Yes, but limited. U.S. Cellular, AT&T and Verizon work best in our area. Other services are "hit & miss" and at times all service is difficult to get signal. Even if you get cell phone service, the data with your carrier may not work. Most service will not work.

Question 8

What does the kitchen include?

Accepted Answer

The kitchen is fully stocked with all the usuals like pots, pans, toaster, blender, baking sheets. We also provide a coffee bar with both a Keurig and regular drip maker, and starter pods, grounds, and creamers.

Question 9

Do you allow pets?

Accepted Answer

Pet policies vary by home. Please check the listing details before booking.

Question 10

Policies

Accepted Answer

Smoking/vaping is prohibited in indoor and outdoor living areas. Guests will be charged an additional cleaning fee determined by management if signs of smoking are found in or around the property.
Internet: Internet service is provided at no charge and Maranges RenteLuxe is not responsible for outages or compatibility with guest computers. Guests may not use the property internet service in a manner that violates any local, state, federal or international law or regulation, including but not limited to fraudulent and obscene activity.
Weather and Environmental Conditions: We are not able to give refunds due to inclement weather and/or early departure. We will rebook your reservation if the National Weather Service or state weather services issue advisories or road closures that prevent travel to the property.
Security: Some properties feature exterior security cameras. They do not look into any interior spaces. These cameras may be used to monitor for additional guests, pets, and/or violation of other policies and regulations. Do not unplug, alter, or vandalize the security cameras in any way.
On-Site Security: We are partnered with a local security team to make sure any guests that break the rules are removed from the property.

Frequently Asked Questions

Frequently Asked Questions

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